Services & Support
Services & Support
Home > Services & Support > FAQ & Solutions
Banner Bottom

FAQ & Solutions

Get instant and professional answers to your product, service and technical questions. We provide efficient online support to help you solve doubts quickly.

  • Q
    What are the common causes of UPS battery failure in data centers?
    A

    Battery failures account for over 60% of UPS issues. Common causes include high operating temperatures (above 25°C), lack of regular discharge tests, prolonged storage without charging, and aging beyond 3-5 years. Data centers should implement proactive battery replacement programs

    View More Collapse
  • Q
    Can precision air conditioners use chilled water or direct expansion cooling?
    A

    Yes. Chilled water systems use centralized chillers with water circulation for large facilities. Direct expansion (DX) systems use refrigerant and compressors directly cooling indoor air. DX systems offer faster deployment and independent zone control, while chilled water is more efficient at scale.

    View More Collapse
  • Q
    Why do modern data centers require 800V power distribution architectures?
    A

    With rack power expected to reach 8 MW by 2027, 50V or even 400V DC distribution becomes impractical due to massive current requirements. 800V architectures reduce current and conductor losses, with NVIDIA and partners planning deployment by 2027..

    View More Collapse
  • Q
    What is "thermal throttling," and how does it affect data center equipment?
    A

    Thermal throttling is a built-in safety mechanism in CPUs and GPUs that reduces performance to prevent overheating. In AI workloads with high-power GPUs (350-700W TDP), inadequate cooling can trigger throttling, reducing compute capacity and extending training times.

    View More Collapse
  • Q
    How should UPS batteries be maintained in a data center environment?
    A

    Data centers should maintain battery temperature at 20-25°C to achieve the typical 3-5 year lifespan. For every 8°C above 25°C, battery life halves. Monthly self-tests and quarterly full discharge cycles help detect capacity degradation early

    View More Collapse
  • Q
    What causes UPS inverter faults, and how can they be diagnosed?
    A

    Common inverter faults include bridge short circuits, over-temperature, and DC bus over/under voltage. Kstar UPS systems display specific alarm codes (e.g., inverter fault triggers continuous beeping with fault LED lit). Regular thermal monitoring and load management help prevent these failures

    View More Collapse
  • Q
    How is UPS inverter technology evolving for high-power applications?
    A

    Modern UPS inverters use advanced IGBT and SiC (silicon carbide) technologies to achieve 96-99% efficiency. For AI data centers, inverters must handle high inrush currents and support 800V DC bus architectures. Solid-state transformers (SST) are also being developed as next-generation inverter replacements.

    View More Collapse
  • Q
    Why do precision cooling systems require UPS protection?
    A

    In precision manufacturing and data centers, cooling system failure can cause equipment overheating and production loss. UPS protection for cooling controls ensures continuous temperature regulation, preventing thermal throttling or hardware damage. Some UPS systems even offer IP54-rated protection for dusty or humid environments

    View More Collapse
  • Q
    What is the difference between in-room, in-row, and in-rack cooling?
    A

    In-room cooling uses large units to condition entire rooms. In-row cooling places units between server rows for targeted cooling. In-rack cooling integrates cooling directly into cabinets for the highest efficiency. Each approach balances cooling capacity, footprint, and energy consumption based on data center density

    View More Collapse
  • Q
    How does precision cooling work in data centers, and why is it critical?
    A

    Precision cooling systems maintain strict temperature (typically 20-25°C) and humidity (30-70%) control for IT equipment. Data center cooling accounts for 38-40% of total electricity consumption. Precision air conditioners with EC fans, scroll compressors, and advanced controls ensure stable operating conditions for servers and UPS batteries.

    View More Collapse
  • Q
    What is HVDC (High Voltage Direct Current) in data centers, and why is it important?
    A

    HVDC, particularly 800V DC bus architectures, is emerging as a key solution for next-generation AI data centers. It eliminates multiple AC/DC conversion stages, significantly reducing power losses. Companies like Kstar are developing 800V HVDC and SST products to support high-capacity computing racks

    View More Collapse
  • Q
    What is the role of a UPS in AI data center power distribution architectures?
    A

    In modern AI data centers, UPS systems provide critical power protection and backup. With rack power expected to reach 1.5 MW by 2028, UPS architectures are evolving toward 800V HVDC and solid-state transformer (SST) solutions to improve efficiency and reduce conversion losses. ACwatt UPS solutions are designed to support these high-density computing environments.

    View More Collapse
  1 2 3