Services & Support

Calculate the total rated power of all connected equipment and consider startup current, load type, redundancy, future expansion and required backup time. Please provide your equipment list, total load, input and output requirements, and expected runtime so that ACwatt can recommend a suitable UPS model and configuration.

A modular UPS supports flexible capacity expansion and redundancy by using multiple power modules. A tower UPS normally has a fixed capacity and is suitable for applications with relatively stable load requirements. The right choice depends on capacity, installation space, redundancy, maintenance and future expansion.

Battery configuration depends on the UPS model and required backup time. Some systems use internal batteries, while others support external battery cabinets or battery packs for extended runtime. Please provide the UPS model, connected load and required runtime for a recommended battery configuration.

Backup time depends on the connected load, battery voltage, battery capacity, battery quantity, inverter efficiency, battery condition and operating temperature. Because actual runtime varies by model and application, the battery configuration should be calculated according to the specific project load and required backup time.

Available voltage and phase configurations depend on the UPS series and power capacity. ACwatt offers single-phase, three-phase and split-phase product families. Please provide the local grid voltage, input and output requirements, load type and project location so that we can recommend the correct model.

Communication options vary by product model and may include RS485, CAN, USB, dry contacts, SNMP and network-based monitoring. Selected products may also support Wi-Fi or 4G communication. Please confirm the required protocol, communication card and monitoring platform before ordering.

Yes. ACwatt supports OEM and ODM cooperation. Available services may include private labeling, model naming, appearance, packaging, documentation, product configuration and project-specific adaptation. The final customization scope depends on technical feasibility, certification requirements, order quantity and commercial confirmation.

Available options may include customer logos, nameplates, model names, exterior colors, packaging, user-interface languages, selected electrical or battery configurations, communication options, manuals and datasheets. All customization requests are subject to technical evaluation and commercial confirmation.

The warranty period varies by product category, model, battery type and commercial agreement. The applicable warranty scope, start date, covered components and service conditions will be confirmed in the quotation, contract or warranty document. Batteries and consumable parts may have different warranty terms.

Please provide your company name, contact details, product model, serial number, issue description, alarm code and operating conditions. Photos, videos and system logs may also help our technical team diagnose the issue and recommend the appropriate troubleshooting or service steps.